Terms of Service

We always try to help travelers fulfill their dream vacation. If you need to change the details of your day tour, you can do so by pressing the ‘Click here to edit booking’ button that will be on your electronic voucher. You will receive your electronic voucher via email upon booking.

Please bear in mind that your tour experiences are subject to availability. The earlier you reserve your trip the better availability you can find and the better rates you can get. Please find a summary of our cancellation policy and terms of service below. For further information, please see our Terms and Conditions.

Cancellation Policy

a. Cancellations of Day Tours and Multi-Day tours from independent operators

1. Day Tours booked through Guide to the Philippines website, that are serviced by independent operators can be cancelled up to 24 hours before departure of the tour for a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email.

2. Multi-day packages, regardless of operator, which last for two days or more may be cancelled up to thirty (30) days before the tour departure date notice and will be entitled to only 70% refund per customer. The remaining 30% service fee is to cover operator cost of reserving,  planning, and arranging. Please note that changing the number of people in a booking to a smaller number is considered cancellation. You are not entitled to a refund if tours are cancelled less than 30 days before the departure notice.

3. Multi-day packages inclusive of an RT-PCR test will follow the cancellation guidelines below:

  • Once administered, RT-PCR tests will no longer be refundable.

  • Guests with a positive test result will be eligible to refund 70% of the total package price, while the remaining 30% will be used to cover the costs of planning, reserving, and arranging the tour package.

4. Cancellations of Day Tours and Multi-Day tours from independent operators

  1. All Multi-day packages inclusive of flights and RT-PCR tests are non-cancellable, non-rebookable, non-refundable, and non-transferrable.

    a. Refunds will be allowed for parties with at least one (1) traveler who will be ineligible to travel due to a positive test result. A valid copy of the COVID-19 positive test result from our testing partners must be presented to avail of the refund.  
  2. All Multi-day packages inclusive of flights are non-rebookable, non-refundable, and non-transferrable.

a. Tours, flights, and accommodations may only be qualified for a full refund under the following conditions: 

I. Force Majeure - Unfavorable weather conditions, natural calamities, and other unforeseen events that may compromise the safety of the travelers and ability to participate in the activities of the tour.

b. For cancellations due to force majeure: 

I. For packages cancelled due to force majeure prior to departure, refunding or rebooking without additional fees are allowed on the soonest available date.

II. For cancellations due to force majeure during the trip

  • Return flights are non-refundable and non-rebookable if the day of departure is not affected by force majeure. 

  • For cancellations attributable to the carrier, the unused leg or the return flight may be rebooked or refunded without additional fees.

c. RT-PCR Tests are Non-Refundable 

  • For flights cancelled due to reasons attributable to the airline,  the airline will shoulder the cost of rebooking an RT-PCR test on the next available date.

  • The cost of rebooking an RT-PCR test due to the traveler’s personal reasons will be shouldered by the traveler. 

c. All discounted tours under a promotional campaign are non-refundable. Promo or discounted multi-day packages are non-cancellable, non-refundable, and non-rebookable. 

d. In case of partial cancellations, e.g. a tour or activity portion of a multi-day package is cancelled by the operator, or a tour itinerary is changed due to weather conditions or other unforeseen circumstances, a partial refund is due. If an activity is changed, the price difference between activities will be refunded, or a percentage stated by tour operator as the standard refund due to changes in program of the tour.


b. Cancellations of Car Rentals

  • Car rentals reservations can be canceled up to 24 hours before departure and receive a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher. 

c. Cancellations due to weather conditions

  • If your tour is canceled by the tour provider due to weather conditions or any other environmental circumstances, you will always receive a full refund.

  • In case of force majeure in the Philippines which prevents you to continue your travel in the Philippines, you will also receive a full refund on all products booked on Guide to the Philippines.

d. How to Cancel or Change a Booking

  1. All cancellations and changes must be made through the voucher that you receive on your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. After clicking the button you will be taken to a modification page where you can amend your booking details. There will be buttons available both to confirm changes and to cancel your booking. If you cannot cancel or modify your booking then the time to do so has expired.

  2. Refund of delivered services needs to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to booking@guidetothephilippines.ph with the email subject as: Refund Request - [Order number]. 

  3. We do not charge anything for helping you change or make simple rearrangements to your booking for day tours, multi-day tours serviced by independent operators, and car rentals as long as they are requested within the window allowed for changes to a product, but costs can change accordingly with your new details. Please be advised that though we always try our best, due to high demand and low availability, rearrangements are not always possible.

  4. For Multi-day Packages arranged by Guide to the Philippines, please contact your travel planner (your contact at GTTP) for any changes needed. We do not charge anything for helping you change or make simple rearrangements to your Holiday Package, but please note that costs can change accordingly, depending on hotel rates, car rentals, change of included products, etc. In that case, we will either notify you about the increased costs or refund you the difference. In cases where changes reach a form that requires rebooking and tailoring of travel, a service fee of 15% of total tour price might apply.  

  5. Please note that reducing the number of people in a booking is considered cancellation. 

e. Pickups

  1. During the booking process, you will be able to choose a pickup location and starting time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is non-refundable.

  2. If you do not know your pickup location at the time of booking, you can choose to update your pickup location later, up to 24 hours before the tour departure. Click on the link in your voucher email to update your pickup location and other details. Please call the number listed on your voucher if you do not receive a confirmation of your pickup location update.

f. Terms of Payment

  1. When you reserve online, full payment is charged to your credit card. To reserve for group bookings and packages of more than 15 people, you can also contact us by email and make a 15% down payment. We will then start reserving your trip to secure you the best price. Full payment must be made at least thirty (30) days before your arrival. Please contact info@guidetothephilippines.ph for this service.

  2. All charges are made in Philippine Peso. On our website, you can view an estimate of prices in a number of currencies. This is only to help you understand the approximate price in your preferred currency. Final payment is always conducted in PHP. We also refund in PHP as Guide to the Philippines does not charge any booking or transaction fees we can not be held liable to any loss in currency exchange during transactions, nor any third party transaction fees that may occur at the time of payment and/or refund.

g. Car Rental Terms

1. All drivers must be a minimum of 21 years of age and have had a driver’s license for at least 1 year. For certain vehicles, the minimum age might be 23 or higher. It is the responsibility of the client to understand and honor the driver minimum age. Please note that rentals are not obliged to honor a rental should the driver not meet the age requirements. Upon receiving the rental vehicle, a valid driver's license in the Latin alphabet and a credit card must be presented. You will be asked to sign a contract with the car rental. We advise you to read this contract carefully and make sure that you are aware of the different insurances that you choose; what you are insured for, self-risk, and more. Please note that security deposit from a valid credit card of attending traveler might be required upon pick up. The amount may vary depending on car rental and car model. Please contact the rental agency directly for further information. All rented cars should only be driven within the destinations or allowed areas as agreed upon between the driver and the car rental. All rented cars are not allowed for inter-island trips. Upon return of the car, the deposit will be returned to you, provided the conditions of the car is the same as when picked-up. Please note that the car rental agreement will be between the renter and the car rental agency, and any disputes regarding damages etc. will need to be resolved between the two parties. Guide to the Philippines will not be liable for what you have agreed upon with the car rental company.

2. Guide to the Philippines cannot be liable to any loss, damages, injuries, accidents, death or sickness during your stay in the Philippines. All matters related to damages to the car are dealt with directly with the car rental. If you have any complaints about one of our car rental partners, please send us an email to customercare@guidetothephilippines.ph and we will help you protect your rights.

  1. Limitation of Liability

a. Guide to the Philippines does not operate any tours but directs you to operators and service providers in the Philippines. Neither does Guide to the Philippines charge Users any fees, and as such, cannot be liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the operator, guide or his/her services.

b. Hotel ratings displayed on this Website are intended as only general guidelines, and Guide to the Philippines does not guarantee the accuracy of the ratings. Guide to the Philippines makes no guarantees about the availability of specific products and services. We may make improvements and/or changes on the Website at any time.

c. We make no representations about the suitability of the information, software, products and services contained on this Website for any purpose, and the inclusion or offering of any products or services on this Website does not constitute any endorsement or recommendation of such products or services by Guide to the Philippines.  All such information, software products, and services are provided "as is" without warranty of any kind. We disclaim all warranties and conditions that this Website, its servers or any email sent from Guide to the Philippines are free of viruses or other harmful components. We hereby disclaim all warranties and conditions with regard to this information, software, products and services, including all implied warranties and conditions of merchantability, fitness for a particular response, title and non-infringement.

d. The carriers, hotels, tour operators, and other suppliers providing travel or other services on this Website are independent contractors and not agents or employees of Guide to the Philippines. We are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from. We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority.

e. Guests refusing to wear masks and comply with other mandated health protocols are subject to the service provider’s and carrier’s right to refuse service to anyone causing potential harm and distress to other guests and service personnel. As a marketplace, Guide to the Philippines hereby limits its liability for any incident of similar nature between the service provider and guests. 

f. In no event shall Guide to the Philippines be liable for any direct, indirect, punitive, incidental, special or consequential damages arising out of, or in any way connected with, your access to, display of or use of the Services or with the delay or inability to access, display or use the Services (including, but not limited to, your reliance upon opinions appearing in these Services; any computer viruses, information, software, linked sites, products and services obtaining through the Services; or otherwise arising out of the access to, display of or use of the Services) whether based on a theory of negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if we have been advised of the possibility of such damages.

g, If, despite the limitation above, we are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Guide to the Philippines will in no event exceed, in the aggregate, the greater of (i) the service fees you paid to Guide to the Philippines in connection with such transaction(s) on this Website, or (ii) such amount or its equivalent in local currency to be advised be Guide to the Philippines.

h. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is found to have failed of its essential purpose. The limitations of liability provided in these Terms inure to the benefit of Guide to the Philippines.