Frequently Asked Questions

Guide to the Philippines offers instant booking confirmation for products booked by the customer through our website. After a successful payment, your booking will now be confirmed. You will see a confirmation voucher on our website upon completion of the booking and a confirmation e-mail will be sent as well. For special bookings made through inquiries on our e-mail, Instagram, or Facebook page, after a successful payment, our team will send you an e-mail of your package confirmation voucher as proof of your booking. Successfully booked transactions will automatically provide the customer with a voucher and booking number. If the customer does not receive a voucher or if the website does not direct him to a voucher, it means that the booking was unsuccessful. In case of an unsuccessful booking, please reach out to us so we can assist you.

You may book and pay directly from our website or you may reach out to us via E-mail, Instagram, or Facebook for any travel requests that you may have that are not available on our website or special travel quotations that you would like us to create.

All our products and services are booked online, however, if you have questions or clarifications, do reach out to us anytime through our E-mail, Instagram, or Facebook!

You will immediately be prompted to pay upon checkout when booking through our website. If you are booking through inquiries on our e-mail, Instagram, or Facebook, you may pay after confirming and finalizing your quotation package. We will send you a payment link and provide a payment deadline to secure your booking.

If you encounter any payment errors while booking through our website or through the payment link we’ve sent to you, do reach out to us via E-mail, Instagram, or Facebook, so we can assist you!

Successful bookings will immediately generate a voucher. If you did not receive an e-mail voucher, do check your spam folder. If you still can’t find it in your spam, please reach out to us via E-mail, Instagram, or Facebook so we can assist you!

Our physical office is located at Gate 1, Andrews Avenue1300 Pasay City, Philippines. However, we are currently operating on a work-from-home setup but you may reach out to us anytime through our E-mail, Instagram, or Facebook page!

After booking through our website, you will be immediately redirected to your booking voucher and number. Additionally, an email voucher and booking number will be simultaneously sent to your e-mail. You will also receive an e-mail with the list of pre-travel requirements for your specific destination that you will need to follow.For bookings with flights, we highly suggest the guests to fill out the flight e-ticket form that will be sent through their e-mail within 24 hours to secure the flight tickets. Do expect the hotel vouchers to be sent a few days to a few weeks prior to the guest’s date of travel as well as other information regarding the product availed such as day tour or transfer details.

After a successful booking and payment with Guide to the Philippines, we will be sending you an e-mail with a link to a form where you will fill out the necessary information for the issuance of your flight tickets. Afterward, we will verify the information with you to double-check, and once confirmed on your end, we will be issuing the tickets within 24-48 hours. We will be sending you the e-tickets through e-mail. We highly suggest for guests to fill out the flight e-ticket form that will be sent through their e-mail within 24 hours to secure the flight tickets, failure to do this might result in a fare difference fee.

For packages with airfare and hotel, we recommend printing out the hotel vouchers and flight tickets. However, this is not mandatory. It is best to download and secure a soft copy of all the vouchers/tickets that will be sent to you on your mobile phone or tablet.

Yes, we allow changes after the booking has been paid for. However, these changes will be subject to availability and/or additional fees. Changes will also be subject to the allowable period of the packages/products.

For changes in packages with flight components, if the e-tickets have already been issued, there will be an applicable rebooking and fare difference fee for changing the flight travel dates. We can only honor the request if it is made at least 7 days before the arrival date. However, this will be subject to availability. For changes in travel dates for the hotel components, we can cater to the request at no additional fee as long as it is made at least 14 days before the arrival date. However, this will be subject to availability. For changes in day tours and land transfers, if the request was made a least 4 days before the departure, we can cater to the request at no additional fee. This will still be subject to availability. For changes in our products and services, do reach out to us via E-mail, Instagram, or Facebook so we can assist you!

Yes, you can add tours and transfers to existing bookings for an applicable rate. You may book a tour/transfer and pay through our website or you can reach out to us through our E-mail, Instagram, or Facebook page!

Yes, you may add an additional person but this will be subject to availability and the allowable time period of the packages/products. Do note that this will be an add-on and has a corresponding rate depending on the booking. Please reach out to us so via E-mail, Instagram, or Facebook so we may assist you!

For extending your multi-day booking, this will be subject to availability and the allowable time period. Do note that this will be an add-on and has a corresponding rate depending on the booking. Please reach out to us via E-mail, Instagram, or Facebook so we may assist you!

We have temporarily disabled this function to prevent last-minute changes that our team and partners have not been notified of. We suggest reaching out to us through our E-mail, Instagram, or Facebook page and relaying the changes you would like to be made so we can coordinate them and make the necessary modifications.

All of our products that you can book online are available. There will be situations where we will have to cancel the booking if it was made less than 24 hours before the departure and the booking was not endorsed to our travel partners due to the time constraint. However, before we cancel a booking, we will reach out to the guest via their provided e-mail or phone number to explain the situation. For bookings canceled on our end, we provide partial to full refunds based on the situation. Rest assured that our team prioritizes the fulfillment of our guest’s bookings and travel requests. We do advise you to book at least 3 days before the departure date (if you are booking tours or transfers), and at least 1-2 weeks before the departure date (if the package includes airfare and hotels, or car rentals) to ensure availability.

For our return customers who purchased a multi-day package (3D2N, 4D3N, etc), we give a 5% discount on their next multi-day booking! Just reach out to us through our E-mail, Instagram, or Facebook and tell us your previous booking number and where would you like to travel next!

We currently do not offer international bookings or packages as we’re focused on Philippines travel products. However, we do offer international flights for inbound customers for our packages with flights. Reach out to us through our E-mail, Instagram, or Facebook for more details!

Yes! We can offer flights from your home country to the Philippines as part of your travel package. Do contact us through our E-mail, Instagram, or Facebook page and we will create a special package quotation for you!

We do not offer flight tickets solely. We suggest booking an all-inclusive package that includes flight, hotel, airport transfers, and tours for hassle-free travel! Visit our website and look through our many products and services!

For group bookings that cannot be catered through the available products on our website, you may reach out to us via E-mail, Instagram, or Facebook about your request and we will create a special package quotation for you! Do note that for special quotations, we can only secure the reservation for a limited period of time.

For travel dates not available on our website, it is usually because of lead time requirements with our partners. For popular destinations, you may need to book 2-4 weeks in advance prior to your target departure date to secure your booking. You may reach out to us through our E-mail, Instagram, or Facebook to inquire if the package you would like to book is still available so we may double-check with our partners if we can cater to your travel inquiry. Rest assured that we will do our best to make your travel happen! Note that there may be price differences compared to our website rates due to the limited period of time and availability of products.

After a successful booking with Guide to the Philippines, we will be sending you via e-mail a list of pre-travel requirements and necessary information that you will need for your trip! Note that each destination will have a different travel requirement and restriction. If you would like to have more information about the destination that you will be visiting, you may also read our Guide to the Philippines Travel Guides and Philippines Travel Requirements article.

Yes! We have a wide range of travel articles you can choose from and read! We have destination travel guides that give you a list of recommended hotels, activities, top attractions, the perfect time to visit, and more! You can read our travel guides at https://guidetothephilippines.ph/articles If you are looking for travel information for a specific destination, search the destination you prefer through the search bar and hit enter! You will be redirected to all our products and articles for that destination. Click “Explore the Philippines” to narrow down your search to our travel articles.