Frequently Asked Questions

When you book with Guide to the Philippines, your reservation is instantly confirmed once payment is completed. You'll see your booking voucher and confirmation number on the screen and receive a copy via email. For bookings made through our email or social media channels, our team will send your confirmation voucher after payment. If you don’t receive it, please check your spam folder or contact us—we’re always ready to help with any issues.

You can book directly on our website, where Guide to the Philippines, the most trusted travel agency and online marketplace in the Philippines, offers thousands of verified tours, vacation packages, hotels, airport transfers, and car rentals. For custom travel arrangements, you can also reach out to our customer care team via email (info@guidetothephilippines.ph), Instagram, or Facebook—we’re here to assist every step of the way.

While all bookings are finalized online, we offer personalized customer support through our email and social media channels. Reach out with your questions, and we’ll be happy to assist you with quotations, travel advice, and booking help.

For website bookings, you’ll be prompted to pay at checkout. For custom arrangements, payment is made after you confirm your travel quote. We’ll send a secure payment link along with a deadline to finalize your booking.

If you run into a payment issue, contact our team right away through email, Instagram, or Facebook. Our responsive customer service team will help you sort it out quickly and ensure your booking is processed without further delay.

If you don’t see the confirmation in your inbox, please check your spam or junk folder. Still can’t find it? Contact Guide to the Philippines through any of our support channels and we’ll promptly resend it.

Our registered office is located at Gate 1, Andrews Avenue, Pasay City, Metro Manila.

Once your booking is confirmed, you’ll receive a voucher and booking number via email. If your package includes flights, you’ll also get a form to submit your passenger details. Hotel vouchers and tour information are sent closer to your travel date. As part of our commitment to excellent service, we also provide travel reminders.

After submitting your flight information form, our team will verify your details and issue your e-ticket within 24–48 hours. To speed up processing and ensure accuracy, we recommend including a copy of your passport or a valid government-issued ID. As a trusted travel agency in the Philippines, we make sure every detail is checked before tickets are released to avoid costly fare adjustments.

Printing isn’t required, but we recommend downloading and saving digital copies of your travel documents. For flights and hotel check-ins, printed copies may occasionally be requested, depending on the provider.

Yes! At Guide to the Philippines, flexibility matters. Changes can be made depending on product availability and may involve additional fees. Reach out to our team as soon as possible so we can assist you with any adjustments.

We understand that travel plans can shift. Here’s how changes work:

Flights: If tickets are already issued, rebooking fees and fare difference fees apply. Changes are subject to availability and must be requested at least 7 days before departure.

Hotels: No additional fees if changes are made at least 14 days before check-in, subject to availability.

Day Tours and Transfers: Free to reschedule if requested at least 48 to 72 hours in advance and subject to availability.

Absolutely! You can easily add more tours in the Philippines or transfer services to your itinerary through our website or by contacting our team for assistance.

Yes, you can. Additional guests may be added depending on product availability and terms. This may involve a rate adjustment, and our team will assist you with the update.

Yes, you may request to extend your travel dates, and we’ll check availability and rates for the added nights. Guide to the Philippines is always here to make your trip as smooth and flexible as possible.

To avoid uncoordinated last-minute changes, we’ve temporarily disabled this feature. Please message our team directly, and we’ll handle the changes for you with proper coordination.

In rare cases—such as very last-minute bookings that cannot be endorsed in time—we may need to cancel. You will always be notified beforehand, and refunds will be processed accordingly. To avoid this, we recommend booking at least 3 days ahead for tours or transfers, and 1–2 weeks in advance for packages with flights and hotels.

Yes! We offer a 5% discount to returning customers who post a review of their previous trip booked with Guide to the Philippines. Just send us your previous booking reference number and let us know your next destination. This discount is not valid with other promotions or special offers.

While our focus is on domestic travel, we can assist with international flights to the Philippines as part of your package. Let us know your location, and we’ll create a personalized quote just for you.

Yes, Guide to the Philippines can include international flights as part of a complete vacation package. Contact us directly and we’ll prepare a custom itinerary with all the necessary arrangements.

Yes, you can book flights in the Philippines through Guide to the Philippines. We offer both domestic and international flights to top destinations across the country. You can search and compare flight options on our website and book directly for a hassle-free experience. For even better value, you may also explore our pre-arranged vacation packages in the Philippines that may include flights, hotels, transfers, and tours.

Yes! We create special group travel packages for families, corporate outings, and large parties like weddings in the Philippines. Reach out with your group size and travel preferences, and our team will assist you with a custom quote.

Some products require advance notice to confirm availability. If your preferred date isn’t listed, send us a message. As a responsive travel agency in the Philippines, we’ll coordinate with our partners and do our best to accommodate your request.