Luke George
10/10 My partner and I are seasoned travellers and usually plan our own holidays. However both of us had extremely hectic schedules in the back end of 2023 and so we went outside of our comfort zone and booked an entire 2 week island hopping tour of the Philippines through Guide To The Philippines (GTTP)! I have to say at first it was pretty daunting, handing over our precious holiday to someone else, but we are SO GLAD WE DID!! This is a team of passionate professionals who did absolutely everything they could to ensure we had a fantastic holiday! The tour itself was incredible, we did the 12-Day Puerto Princesa, El Nido, Coron, Cebu & Siargao Island Hopping Philippine Tour Package experience; possibly a bit too hectic, as we also bolted on all of the additional extras, but that was more us, biting off more than we could chew and in hindsight we don’t regret a thing! I am going out of my way to especially say that you are in very safe hands with the GTTP team! Here is what I experienced: 1. Excellent communication - the team write better English than most native speakers. I never had a language barrier. 2. Efficient - emails were responded to quickly and left no stone unturned, so no constant back and forth 3. Professional - always maintained professionalism, despite I was high maintenance from time to time and they may have wanted to kill me at times (lol) 4. 24/7 - I had support around the clock via email, WhatsApp and iMessage 5. Account Management - not sure if it’s intentional, however we seemed to have one particular agent who took care of most things, like she was assigned to us. Her name was Richel and she is just incredible! You are in fantastic hands if Richel is on your side!!! That said, if Richel was away, the other team members took great care of us also 6. Caring - I felt like I was being taken care of and they were always one step ahead and it filled me with confidence and joy to know they had my best interests at heart. 7. Good Value - Whilst on the tour you get an idea of pricing for each component and given the level of service we received this was incredible value We chose the comfort accommodation package and with the exception of one, the hotels were incredible! We provided feedback to GTTP about the hotel that wasn’t great, and they are looking into it. GTTP literally took care of every single component of our tour. We had daily emails explaining the itinerary for the day ahead with contact details for the tour providers and transport providers. All of our internal flights were organised perfectly. You will be very well taken care of if you choose to book a trip in the Philippines with GTTP. I have not been incentivised or pressured to write this review. It’s just so great to have an exceptional customer experience like my partner and I have had in the lead up and during our holiday! Thanks GTTP and especially Richel for being awesome and having curated a trip and a thousand memories that we will never forget!!! Luke, 40 Australian Eduardo, 39 Colombian
